Terrible experience with B&H

I ordered a Canon R10 and its kit lense and what not, it’s my first digital camera, I’m a college student and even took out the payboo card to afford it. I recieved it and with some advice from the experienced photographers i decided with that money spent i could maybe get a full frame mirrorless i found a nikon on their website for around the same.

I start a return process they provide their own shipping label with fed ex if you want to use it. I put every single item in its box and return it. I personally saw the lady tape up the box and package for me.

Days later i get an email that the incorrect camera was received. That instead of the Canon they received a Panasonic ZS99 Digital Camera. I didn’t even know what camera that was and searched it up. It is still a $700 and I am just so confused. Ive been playing ping pong emails with like 4 different employees and have gotten absolutely nothing evidence on how this happened they just keep repeating they didn’t not receive the Canon R10.

I just don’t understand how they think i did this and not looking further in maybe one of their employees has sticky hands? Im left with no solution after around 5 back and forth emails. I have now sent one to a supervisor but ive lost hope.

My last option is starting a chargeback with the credit card and opening a case and hoping for a refund.

I cannot believe they want to leave me 1.3k in debt.

Where is my camera.

How was it replaced with a $700 camera.

And why aren’t they finding this suspicious or helping the customer?